Store policies · Section 2
Shipping & Delivery Policy
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How Orders Are Fulfilled
The Cabinet operates as a selectively curated retailer.
Eligible products may be dispatched directly by their manufacturer, fragrance house, authorized distributor, or approved fulfillment partner.
The Oakmoss & Ivy may not physically possess the merchandise before dispatch.
Unless a listing clearly identifies a different seller, purchases completed through our own checkout are sales handled by The Oakmoss & Ivy. Our use of fulfillment partners does not eliminate our legal responsibilities to customers.
Shipping Locations
The Cabinet will initially accept orders only for destinations expressly supported at checkout.
Available destinations, shipping methods, charges, and restrictions will be displayed before payment.
We reserve the right to decline destinations that cannot lawfully or reliably be served, provided no customer is charged for an order that cannot be fulfilled without an appropriate refund.
Processing and Delivery Estimates
Product availability, handling times, shipping methods, and any estimated delivery window will be displayed at checkout or in the applicable product information.
Processing and transit times may differ by manufacturer, item, and destination.
Delivery estimates are not guarantees unless expressly described as guaranteed. We will have a reasonable basis for any advertised shipment timeframe.
If we cannot ship within the stated shipment period, or within 30 days when no shipment period is specified, we will follow applicable law regarding notification, customer consent to delays, cancellation, and prompt refunds.
Multiple Shipments
Orders containing products from more than one house or fulfillment partner may arrive separately.
Separate tracking references may be issued.
Any additional charges for multiple shipments must be disclosed before purchase. We will not impose undisclosed shipping charges after an order is placed.
Fragrance and Restricted Goods
Many alcohol-based fragrances, aerosols, and certain personal-care products are subject to carrier restrictions or hazardous-material transportation requirements.
As a result, some items may require ground transport, special packaging, or additional delivery restrictions.
A product may be unavailable for certain states, territories, postal addresses, or international destinations.
These restrictions will be communicated before purchase whenever applicable.
International Orders
International shipping is not automatically offered.
If international delivery is introduced, applicable destinations, shipping charges, import responsibilities, duties, taxes, and return restrictions will be disclosed before checkout.
Customers will not be unexpectedly designated responsible for import charges that the checkout represented as included.
Additional consumer rights in the destination jurisdiction may apply.
Tracking and Delivery Issues
When tracking is available, shipment details will be provided through the order confirmation system or subsequent shipping notifications.
If a parcel is delayed, lost, delivered to the wrong address, or incorrectly marked delivered, please contact us.
We may investigate through the carrier and fulfillment partner before determining the appropriate remedy.
A carrier's delivered status does not automatically resolve a customer's claim. We will consider delivery evidence, the circumstances, and applicable law.
Address Accuracy
Customers are responsible for supplying accurate delivery details.
If an address error is identified, contact us immediately. We will attempt to correct it where possible, but changes may be unavailable after dispatch.
Reasonable additional costs caused by an incorrect customer-supplied address may apply only where disclosed and legally permissible.
Customers are not responsible for address or fulfillment errors caused by our business or our partners.
Shipping Delays and Failed Fulfillment
Weather, carrier disruption, customs inspections, supplier issues, and other circumstances may affect delivery.
We will communicate material delays and honor cancellation or refund rights required by law.
If we cannot supply an accepted order, we will cancel the affected items and issue the applicable refund.